Privacy Policy

Effective Date: May 2, 2026

Swaasta ("we", "our", or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This policy outlines our data handling practices.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as your email address, first and last name, phone number, and physical address.
Usage Data: We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and unique device identifiers.
Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information, ensuring a customized user experience.

2. How We Use Your Information

Swaasta uses the collected data for various legitimate business purposes, including but not limited to:

To provide, operate, and maintain our Service
To notify you about changes or updates to our Service
To allow you to participate in interactive features when you choose to do so
To provide premium customer support and respond to inquiries
To gather analysis or valuable information so that we can improve our offerings
To monitor the usage of our Service and detect, prevent, and address technical issues
To process transactions and send related information, including confirmations and invoices

3. Data Retention Policy

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Upon an account deletion request or an extended period of inactivity, we securely hold your account data for a grace period of 90 days before permanently deleting it. This 90-day retention period allows for account recovery in case of accidental deletion and helps us resolve any ongoing disputes or technical issues.

We will also retain and use your information strictly to the extent necessary to comply with our legal obligations (such as tax, accounting, or regulatory compliance), resolve disputes, and enforce our legal agreements.

4. Your Data Deletion Rights

You have full control over your personal data and the right to request its deletion. For your convenience, we provide seamless account deletion options on both our mobile application and our website:

In-App Deletion: Open the Swaasta app, navigate to your Profile/Account Settings, and tap on the "Delete Account" option.
Website Deletion: Log into your account on the Swaasta website, navigate to your Account Dashboard or Settings, and select the "Delete Account" option.
Manual Request: You may also request data deletion by contacting our privacy team directly at our support email.

Once a deletion request is initiated through any of these channels, your account will be marked for deletion and your data will be permanently erased from our active databases after our standard 90-day retention period, barring any legally mandated retention requirements.

5. Data Security & Transfer

The security of your data is of utmost importance to us. We employ industry-standard security measures, including encryption and secure socket layer technology (SSL), to protect your personal information from unauthorized access, use, alteration, or disclosure.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related operations, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these specific tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

Additional Policies

Billing, returns, and other service terms

Payment Policy

Swaasta accepts online payments methods. All payments sent electronically are securely transmitted. Swaasta also accepts payment via purchase order for qualified customers. Invoices may be shared on registered email ID.

Refund and Returns

Please note, all products are specially customized and made available at a price specifically for you. Any return which comes to us can't be sold to any other customer that's why Platform charges will be deducted even in case of refund to client.

Payment will be made for a client/user whose visit or cancellation is made not for the user or client whose visit is due.

Defective Products

In case of any manufacturing defect, you can return your product within 7 days of the receipt of the same. You can choose from the following options:

Exchange for a new product or money back by the medicine or product provider

Returns Policy

Swaasta goes to great lengths to ensure that all orders are fulfilled accurately and on time and are of the highest quality. Accordingly, Swaasta accepts returns and will refund payment/initiate returns (Depending on the user's preference) if and when customers are disappointed by Swaasta products for one of the following reasons:

That, the product itself is flawed - This includes - incorrect product shipped out, damaged product or a product with any manufacturing defect.
Delivered product is different from the order placed in by the customer, will be subject to replace or return based on given stipulated time based on vendor/supplier agreement.

As a rule, Swaasta does not encourage returns/replacements for any reason apart from those stated above.

Questions about our Privacy Policy?

If you have any questions about this Privacy Policy, your rights regarding your data, or any other terms, our dedicated privacy and support team is here to help.

Contact Privacy Team